All delegates are required to provide contact details; including address, telephone, GDC/NMC/GDC number and email in order to secure a training place. All delegates will be required to provide photographic identification (drivers licence, passport) prior to training commencing.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Models for Courses
The majority of our courses require you to carry out supervised practical treatment in order to receive certification. We recommend bringing your own models as you will be able to carry out a follow-up review following treatment. If you require the Aesthetic Training Academy to source a model for your training we will require 2 weeks notice to source a suitable model. If a model is not arranged we may need to reschedule your course.
Cancellation of Courses
In the event of having to cancel a course, we require 4 weeks notice in order to receive a 100% refund. Between 2- 4 weeks notice 50% of the course fees will be refunded. Less than 2 weeks, no course costs will be refunded.
We will notify you 14 days in advance if minimum training numbers are not met. We will issue a full refund or arrange for you to attend another course.
Following booking on to a Getting Started in Aesthetic Medicine course at the Aesthetic Training Academy, you will receive the ‘Essential Summary of Aesthetic Medicine Injecting Techniques’ for pre and post course reading. Should you cancel the course with more than 4 weeks notice, a £50 deduction will be taken from your refund to account for the Essential Summary book.
The full balance is required to secure a place on a Clinetix Training Course. All major credit cards are accepted.
Feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of service. You may submit feedback verbally, via email or via the website.
If you have a complaint please inform us as soon as possible. Complaints can be made by completing the form below or via email. We will acknowledge your complaint within 48 hours. A copy of our Complaints Policy is available on request.
Concierge services will be arranged following course booking. Quotes provided are subject to availability. You will be invoiced in addition for concierge services, this can be paid by debit /credit card or BACS.
Travel and accommodation booking will be secured on payment of concierge service invoice. ATA will facilitate the booking of third party service, however ATA does not take responsibility for service provided by third parties. For all communications following ‘ATA Confirmation of Concierge Service’ please direct enquiries to the travel / accommodation provider. ATA will not accept responsibility for delayed or cancelled flights. Changes to the booking may incur additional charges. Travel booking will be made using the above provided passenger details, please ensure you have the relevant identification available when travelling. Passengers take full responsibility for checking in prior to flight. Accommodation includes bed and breakfast, the customer will be responsible for additional charges which will be settled directly with the hotel provider.
Healthcare Improvement Scotland
Healthcare Improvement Scotland now require all independent clinics to complete a Duty of Candour report. You can download a copy of ATA’s Duty of Candour Report here.